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Service Statistics

All emails sent to computing@vet.cam.ac.uk generate a support ticket with a tracking number. This enables us to monitor support requests and to help ensure that we are responding in a timely manner. These calls (tickets) are logged in a database which we use to produce monthly statistics for support requests, telephone requests are (mostly) recorded as part of these call ticket statistics.   

 

Call Ticket Statistics

Tickets Received

Nov16 Calls

 

Hours Worked on Tickets

Nov16 Hours