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Service Statistics

All emails sent to computing@vet.cam.ac.uk generate a support ticket with a tracking number. This enables us to monitor support requests and to help ensure that we are responding in a timely manner. These calls (tickets) are logged in a database which we use to produce monthly statistics for support requests, telephone requests are (mostly) recorded as part of these call ticket statistics.   

Since November 2014 we have also recorded tickets for people who go directly to the office, the "Walk-In" figures at the end of the page.

 

Call Ticket Statistics

Tickets Received

RTCallsMay2016

 

Hours Worked on Tickets

RTHoursMay2016

 

Walk-In Requests

(Recording of Walk In requests started Dec 2014)

Walk-In Requests

WalkInCallsMay2016

Hours worked on Walk-In Requests

WalkInHoursMay2016